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Caution If you alter an Internal message that you have already posted to customers, the message that they see within the Message Centre will also change. You can, however, create a copy of the message instead. |
Once you have created a message and saved it, you can update the contents or details of the message as necessary.
To update the content or details of a message:
1.Open Correspondence from the Desktop.
2.To alter the basic details of the message:
a.Select the Messages tab.
The Messages|Search page appears.
b.Search for and select the message that you want to work with.
The Messages|Basic page appears.
c.Update the basic details of your message.
For more information, refer to Creating an Email or an Internal Message.
3.To alter the appearance of your message:
a.Select the Messages tab.
The Messages|Search page appears.
b.Search for and select the message that you want to work with.
The Messages|Basic page appears.
c.Select the Build tab.
The Messages|Build page appears.
d.Update the content of your message.
4.To change the scheduled time for your message to be sent:
a.Select the Messages tab.
The Messages|Search page appears.
b.Search for and select the message that you want to work with.
The Messages|Basic page appears.
c.Select the Deliver tab.
The Messages|Deliver page appears.
d.Alter the scheduled time for your message to be sent.
For more information, refer to Scheduling a Message.
5.To reload the original content of your message without committing any changes, click 'Reload'.
The current page refreshes with the most-recently-saved version of the message displayed. All unsaved changes to the message are removed.
6.Click 'Apply'.
A window confirms that the message was updated.
7.Click 'OK'.
