Before You Begin
Before customers can make payments on a payment plan, they need payment methods.
When creating you payment methods, ensure you have the following selected on the Payment Method|Basic page:
•Type: Credit Card (or Electronic Check - though not supported)
•Storage Type: Saveable, Auto-Save or Renewable
•Options: Supports Payment Plans
Ensure that the group processing payment plans has the Update permission on the TSpaymentMethodBO enabled.
Creating a Payment Plan
To create a payment plan:
1.Open Product Configuration from the Desktop.
2.Select the Payment Plans tab.
The Payment Plans|Search page appears.
3.Click 'Create New'.
The Payment Plans|Details page appears.
4.Complete the following fields:
a.Name: Enter a unqiue name of the payment plan.
b.Description: Enter a brief description of the payment plan.
c.Displayed Label - English: Enter the name that you want to display to customers.
If you use multiple languages, you can add a name for each language.
d.Balance Due Date: Enter the relative date or date that the balance of the payment plan is due or click 
to select a duration or 
to select a date.
This field is relative to the event's 'Start Date' field (Events|Basic page). If the event does not have a 'Start Date', the current date is used. Bundles and orders with multiple events will use the earliest event's 'Start Date'.
If an offer and its available payment plans all have a 'Balance Due Date', the earliest date will be used.
e.Minimum Order Balance: Enter the minimum value that an order must meet before the payment plan becomes available.
f.Minimum First Payment: Enter the minimum amount that customers must pay upfront to use the payment plan.
For example, if this is set to $50.00, and a customer is using a 3 month payment plan for their $100.00 order, the first payment would be $50.00, and the next 2 payments $25.00 each.
If the order is for $400.00, the inital payment will be $100.00 (even though it is set to $50.00), and the three scheduled payments will be for $100.00.
The value entered here can be a fixed amount or a percentage of the remaining balance. If you are using a percentage, ensure you add the percentage symbol (%).
g.Frequency: Select the frequency in which payments will be made against the payment plan:
oMonthly
oWeekly
oBi-Weekly
oBi-Monthly
oQuarterly
oSemi-Annually
oAnnually
h.Process Payment Day of the Week / Process Payment Day of the Month: The options that appear here depend on what was selected from the 'Frequency' dropdown.
If you do not enter a day of the week / day of the month, future payments will be processed based on today's date.
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Information When a 'Process Day of the Week' or 'Process Day of the Month' is set, the installment dates are determined by the order date plus the 'Frequency', and then the following day of the week/month.
For example, if the payment plan is configured so: ▪Frequency: Monthly ▪Process Payment Day of the Month: 15 You are adding a duration of +1M to the order creation date. The first installment will be paid on the first 15th one month after the order was created.
If Customer 1 places an order on January 14, and Customer 2 places an order on January 16.
Customer 1's first payment plan installment will be made on February 15.
Customer 2's first payment plan installment will be made on March 15. Both payments are being made the first 15th of the month, one month after the orders were created. |
i.Terms and Conditions: Enter any payment plan-specific terms and conditions (19+). The message will appear when customers click the terms and conditions link.
You can use basic font styles to format the body of the message.
5.If you want to use the stored data values against your benefits and use BI to retrieve information against them, enter the appropriate information in the data fields in the Payment Plan Data section:
6.Click 'Create'.
A window confirms that the payment plan was created.
7.Click 'OK'.
Once you have created your payment plan and put it on-calendar, add it to your sellable items using the 'Payment Plans' field found on the following pages:
•Event Configuration - Events|Basic
•Product Configuration - Bundles|Details
•Product Configuration - Miscellaneous Items|Details
•Product Configuration - Stored Value Items|Details
•Funds Management - Gifts|Details
Do not forget to add you payment methods, too.
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Caution Before you can start collecting payment plan installments, you need to set up the Process Scheduled Payments script. |
