The Order|History page enables you to view the actions that were performed on an order. The history is grouped across several pages.
To view an order’s history:
1.Open Customer Services from the Desktop.
2.Select the Order tab.
The Order|Search page appears.
3.Search for and select the order that you want to view.
The Order|Summary pages appears.
4.Select one of the following optins from the History tab:
▪Order: The Order|History|Order page displays the activity for the order by date, user and list of actions.
▪Seats: The Order|History|Seats page allows you to the search for seats on the order.
▪Tickets: The Order|History|Tickets page allows you to search for ticketson the order.
▪Gifts: The Order|History|Gifts page allows you to search for gifts on the order.
▪Gift Certificates/Cards: The Order|History|Gift Certificates/Cards page allows you to search for purchased/reloaded gift certificates/cards on an order.
Payments made with gift certificates or gift cards are displayed on the Order|History|Payments page.
▪Charges: The Order|History|Charges page allows you to search for charges on the order.
▪Miscellaneous Items: The Order|History|Miscellaneous Items page allows you to search for the miscellaneous items on the order.
▪Payments: The Order|History|Payments page allows you to search for the history of payments/refunds on the order.
▪Bundle: The Order|History|Bundles page allows you to search for bundles on the order.
▪Correspondence: The Order|History|Correspondence page allows you to search for correspondence associated with an order.
