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There are a number of ways that you can fully accept an offer in the Desktop on behalf of a customer.

Accepting an Offer Using the Offers|Summary Page

Accepting an Offer Using the Order|Summary Page

Accepting an Offer Using the Customer|Entitlements|Offers Page

Partial offers can be created so that customers have the option of selecting only a portion of the admissions being offered to them. Only offers with a 'Redemption Type' of Partial can be partially accepted. Only the admissions can be selected, if other items exist on the partial offer (bundles, miscellaneous items and gifts) they will be added to the first order. They cannot be partially accepted. Once the items have been added to an order, the remaining offer will not have access to them. The portions of the offer that have already been purchased will remain visible in the offer, but are not accessible. Once a partial offer has been completely filled, the 'Status' will change from Partially Accepted to Accepted.

To partially accept an offer in the Desktop on behalf of the customer:

1.Open Customer Services from the Desktop.

2.Select the Offers tab.
The Offers|Search page appears.

3.Search for and select the offer.
The Offers|Summary page appears.

4.Click on the event with the seats that you want to accept.
The section expands, displaying all of the available seats.

5.Select the check box on the left-hand side of the seats that you want to accept.

6.Click 'Add For Partial Acceptance'
The selected seats grey-out.

7.For every event that you want to partially accept seats for, repeat the process from Step 4.

8.Click 'Add to Order'.
The Order|Summary page appears. The selected content of the offer is now converted into an order. All order pricing is available in the order at this point.

9.Complete the order.

Once an order has been created for a partial offer acceptance, the order number will appear on the Offer|Summary page in the 'Order' column. If the remaining seats are accepted on a different order, that order number will appear.

Once a customer has decided to partially accept or decline an entire offer, you can decline the seats remaining on the offer on their behalf.

To decline an offer on behalf of a customer:

1.Open Customer Services from the Desktop.

2.Select the Offers tab.
The Offers|Search page appears.

3.Search for and select the offer that you want to decline.
The Offers|Summary page appears with the offer displayed.

4.To decline an entire offer:

▪Click 'Decline' next to the read-only 'Status' in the Offer Summary section.
A window will prompt you to confirm that you want to decline the offer.

▪Click 'OK'.

5.To decline a partially accepted offer:

▪Partially accept the offer.

▪Click 'Decline' next to the read-only 'Status' in the Offer Summary section.
A window will prompt you to confirm that you want to decline the offer.

▪Click 'OK'.

Alternatively, offers can also be declined using the Customer|Entitlements|Offers page:

1.Open Customer Services from the Desktop.

2.Select the Customer tab.
The Customer|Search page appears.

3.Search for the customer with the offer that you want to decline.

4.Select Offers from the Entitlements tab.
The Customer|Entitlements|Offers page appears.

5.Select the check box next to the offer(s) that you want to decline.
A row of buttons appears at the top of the page indicating the number of offers selected.

6.Click 'Decline Selected'.
If the the offer was Partially Accepted, the 'Status' will change to Partially Accepted and Declined.
If the offer was Open, the 'Status' will change to Declined.